Privacy Policy

1. Who we are

Cabin Units ("we", "us", "our") supplies modular cabins, kiosks and portable buildings across the UK. We operate the website cabinunits.co.uk. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), we are the data controller of the personal data described in this policy.

Contact: Cabin Units, Unit 7D, 66 Friday Street, Leicester, Leicestershire, LE1 3BW, United Kingdom · info@cabinunits.co.uk · +44 7497 954779.

2. Information we collect

We may collect and process the following personal data:

• Contact details — your name, email address, phone number and company name, when you fill in our contact form, email us, call us or message us on WhatsApp.
• Order and delivery information — billing details, delivery address, order history and any information needed to supply, deliver or install a unit.
• Correspondence — the content of messages, enquiries, quotes and any complaints or claims, including photographs and delivery records where relevant.
• Technical data — IP address, browser type, device information and pages visited, collected automatically when you use our website (see Cookies below).

3. How we use your information

We use your personal data to:

• respond to enquiries and provide quotes;
• process and fulfil orders, deliveries and installations;
• provide customer support, warranty service and after-sales care;
• handle complaints, claims and, where necessary, suspected fraud;
• keep records required for accounting, tax and legal purposes;
• improve our website and services.

4. Legal bases for processing

Under the UK GDPR, we rely on the following legal bases:

• Contract — where processing is necessary to provide a quote you have requested or to perform a contract with you.
• Legitimate interests — running and improving our business, responding to enquiries, keeping records and preventing fraud, where these interests are not overridden by your rights.
• Legal obligation — where we must process or retain data to comply with the law (for example tax and accounting rules).
• Consent — where we ask for it, such as for optional marketing communications. You can withdraw consent at any time.

5. Who we share data with

We do not sell your personal data. We may share it with trusted third parties only where necessary, including: delivery and haulage partners (to deliver your unit); payment providers (to process payments); IT and email service providers that host our website and handle our communications (for example our website hosting and email delivery services); professional advisers such as accountants, insurers and solicitors; and authorities or law enforcement where we are legally required to do so or where fraud is reasonably suspected.

Where a service provider processes data on our behalf, we require them to protect it and to use it only under our instructions.

6. International transfers

Some of our service providers may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses, so that your data receives an equivalent level of protection.

7. How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this policy. In general: enquiry data is kept for up to 2 years after our last contact; order, invoice and warranty records are kept for 6 years in line with UK tax and legal requirements; and records relating to complaints or claims are kept for as long as reasonably necessary to deal with the matter and any legal proceedings. After this, data is securely deleted or anonymised.

8. Cookies and analytics

Our website uses cookies and similar technologies to make the site work and to understand how it is used. Some cookies are essential for the website to function; others (such as analytics or embedded content like Google Maps) are used to improve the site and may be set by third parties. You can control cookies through your browser settings, and where required we will ask for your consent before setting non-essential cookies. Embedded third-party content, such as the Google Maps embed on our contact page, may collect data in accordance with the relevant provider's own privacy policy.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your rights

Under UK data protection law, you have the right to:

• access a copy of the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data in certain circumstances;
• restrict or object to certain processing, including direct marketing;
• receive your data in a portable format in certain circumstances;
• withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at info@cabinunits.co.uk. We will respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113, although we would appreciate the chance to resolve any concern with you first.

11. Children

Our products and website are intended for businesses and adults. We do not knowingly collect personal data from children under 18.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the "Last updated" date shown above. Significant changes may also be communicated to you directly where appropriate.